IPCortex Hosted Suite is the secure, workflow-friendly solution for conversations that matter. It provides full baseline business PBX functionality in a convenient hosted package and also builds in new features to improve the way that colleagues, customers, suppliers and other stakeholders communicate.

Benefits include:

Joined up business

Our systems make it easy to communicate with and share information and ideas with colleagues, one to one or in groups. Keevio delivers rich multimedia collaboration anytime, anywhere, and our API makes it easy to integrate key systems and business processes with your communications to make them more effective.

Exceptional customer service

Whether you simply care about delivering fantastic service across your business or operate a contact centre, we've designed our solutions to give you the tools you need to create a consistently excellent customer service experience - including contextual or embedded communication with the power to transform the way you engage with customers and stakeholders.

Zero complexity

Whilst many businesses are dissatisfied with the complexity in their communications, IPCortex customers can expect simplicity throughout. Our solutions require minimal management and are very easy to use, with intuitive web-based configuration. It’s simple to buy, too - we include all features as standard, and we don’t lock you into any contracts.

Delivered to suit you, now and in the future

It’s difficult to know what tomorrow will bring but with IPCortex you don’t have to worry. Hosted Suite is a flexible service that grows and evolves along with you, whether you are looking for a stand alone comms solution or would like to integrate communications with your core systems and business processes.

Our commitment to innovation means that new features, and new opportunities to improve the way you work, are never far away - and with no contract lock in, you know we’re always striving to deliver the best features and service.

Secure conversations, delivered reliably

Our service runs exclusively on the latest modern handsets which, like keevio, provide full encryption of all of your business communications between your users and our service. This is absolutely essential to maintain confidentiality of your business communications. Our rigorous approach to provisioning security keeps your handset setup safe, and our resilient service architecture means that Hosted Suite is a solution you can trust with conversations that matter. Together with our emphasis on fraud prevention rather than detection, and our fraud guarantees, you’ll be joining the thousands of customers that already rely on IPCortex every day.

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Features

ipcortex includes the business phone system features you would expect, and:

Our solutions enhance internal and external communication and have a positive effect on the bottom line.

  • Our collaboration tool, Keevio, includes a web softphone, video chat, instant messaging, presence, screensharing and filesharing.
  • Use it to contact colleagues and customers alike because it's got the same universal reach as a phone system.
  • Communicate one to one or in groups, via any device, from anywhere.

Whether you are a small business looking to increase efficiency or you have an established contact centre in place, you can use ipcortex call and contact centre functionality to create exceptional customer service experiences. We include:

  • Keevio phone: web softphone means agents can log in from anywhere, when required, with minimal equipment.
  • Keevio share: video, screensharing and filesharing make customer service processes more memorable, human and efficient.
  • Intel and information: Wallboard, stats, reports, recording, supervisor features.
  • Queues: multiple types, position announcements.

IPCortex Hosted Suite can help you to make customer service more human, and a defining element of your brand.

  • Enjoy quick, affordable and bespoke integration of UC into business workflows via our APIs.
  • Speed up customer facing processes - both pre and post sales.
  • Devise unique services that deliver a competitive advantage and completely new revenue opportunities.

Key platform and service features

  • Keevio conferencing and collaboration desktop access for every user (web softphone, call management, monitoring, presence, video, instant messaging, screen share, file share between colleagues and external contacts)
  • A linefor every user (aggregate per end user company)
  • A DDI for every user
  • 1000 minutes of free calls to UK 01, 02 and 03 numbers per user (aggregate per end user company; max. 15% calls to 03 numbers; terms apply)
  • Call recording (21 day PBX retention policy)
  • Intuitive configuration and management interface
  • Call queues with position announcements and alerts
  • Call barging - listen
  • Call barging - whisper
  • User line opt in/out

Key platform and service features

    • Visual queue management with statistics (wallboard)
    • Voicemail box for every user
    • E-mail and web based access to voicemails
    • Call management - hold, transfer, forwarding
    • Customisable auto attendant/IVR
    • Hot desking interface
    • Pickup groups
    • Integrated phonebook and address book/directory generation
    • Flexible, multi level night mode operation
    • Flexible hunt groups
    • Paging/Tannoy capability
    • Park orbits
    • Music on hold
    • Detailed per extension call records and statistics
    • Call log information stored for 1 year

Key platform and service features

  • Call log export via CSV
  • Free inter-office calls
  • Remote working via SIP and/or mobile twinning
  • HTTPS secure auto provisioning for a variety of handsets
  • User CSV upload
  • Inbound and outbound number barring
  • Integration with third party products and services
  • User-centric configuration model
  • Compatible with open SIP handsets
  • Compatible with mobile SIP softphone
  • Comprehensive API covering all real time call interactions with the PBX (JavaScript and REST)
  • Admin API (REST)


How to buy

Tell us what you need from your comms, and together with our expert reseller partners we’ll show you how to achieve it easily and affordably. Contact us today.


Reseller, hosted service operator or developer?
Let's work together to make great things happen...

PartnersDevelopers
Our highly competent network of resellers and ISPs provides guidance in choosing the right ipcortex solution. Via ongoing support and assistance, they ensure that integration into the business maximises the benefits for end users.Integration with other business systems is key to harnessing the bottom line benefits for end users. Our comprehensive API allows developers to easily integrate ipcortex systems with core applications and we are always open to working with third parties to increase the breadth of our solutions.
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