customer support and training

			"Professional knowledgeable organisation with excellent expertise in Network load balancers." Shaun Cooke Boden

support

With the comprehensive support structures we have in place, you can rely on our ability to provide assistance promptly and efficiently. Our Support ranges from quick, do it yourself support documents online to telephone support provided by industry experts, to visits on location to your offices.

online support

If in the first instance you cannot find your answer on our online VoIP technical FAQ, the PABX Manual pdf or our Load Balancing resources then please, don't hesitate to contact us.
If you need to arrange an RMA, please contact us on 01908 276654 or email support@ipcortex.co.uk with the MAC addresses or serial numbers of the relevant devices.

live support

If your problem has not been solved by the online support that we provide, our support phone lines are staffed by our technical experts. This is a chargeable service, either on a per hour or support package basis. Please note that to provide a more efficient support service for our VoIP customers, we encourage you to send us a fully completed PABX checklist, available here.

support on location

In the rare event that we cannot solve your query online or over the phone, you may require one of our technical engineers to work with you on site. This nature of support must be discussed on a case by case basis, so please contact us on 01908 276654.

training

Our training resources both online and in person can help you familiarise yourself with the products we offer, and empower you to make the most of your investment into your communications system. Training is offered to customers access to online training materials and our customer demonstration suite on site at our Bletchley Park offices.

Training days can also be arranged for your team, including a technical briefing from one of our experts and a chance to get hands on experience with the equipment we offer.

online training

We have provided a VoIP technical overview explaining the technology behind how ipcortex VoIP systems work. For load balancing resources, please navigate here.

our customer demonstration suite

At our offices in historic Bletchley Park we have a state of the art customer suite for interactive training and demonstration purposes. With the vast range of the products that we offer interoperating in a live VoIP system alongside our Coyote Point load balancers, you and your staff can gain a true appreciation for the technology and the advanced features and opportunities that we can provide for businesses both big and small.

Whether you wish to know more about how to use the systems, or the guts behind them, we can construct a training day to meet your informational needs. Our training days can cater for anything from the individual to the group, and give you the best base from which to utilise your new solution.

Please feel free to contact us in order to arrange a visit and discuss your training requirements.

on location

We can offer training days directly to you on location at your offices. These can follow a morning of system installation for example, but can be flexible to incorporate the specific needs of you and your staff. Anything from advanced system administration to basic use of the new equipment can be incorporated - each training day is tailored to your individual needs.
Please call us to discuss training options on 0845 644 2805.