With the General Data Protection Regulation (GDPR) coming into force in May 2018, organisations are currently navigating requirements and putting in place strategies to ensure customer data is protected. Those operating significant customer service and communication centres need to also consider how they will ensure that voice and call recordings are classified accurately and what security controls need to be put in place. But what if, rather than an additional burden, this process could also release significant value to the business?

Read the article by IPCortex Founder Rob Pickering at IT Pro Portal to understand how.