- Articles
- 2018.05.03
Capitalising on AI and Communications
A lot of businesses continue to rely on phone and email as their main types of communication. Work conversations like these have been normalised as a separate task or ‘special’ sort of interaction, which happen using a completely
- Articles
- 2018.04.11
Deep customer analytics can still be a force for good
Gaining deep insights into public perceptions, views and behaviour dramatically hit the headlines recently, for all the wrong reasons, making people more aware just how much information businesses keep about them. But should analysing
- Articles
- 2018.03.09
Generating Margin from Hosted UC
While hosted telephony is enjoying a solid period of growth, there are two trends that, together, present resellers with a significant challenge. Firstly, the focus across most offerings today is price, with little real differentiation.
- Articles
- 2018.03.08
Making better software: the importance of diversity
Today is International Women’s Day, and whatever your thoughts about the movement generally, it can’t be denied that there is still much work to be done in order to allow more women to discover their passion for technical and
- Articles
- 2018.02.22
Contextual Communications Gives Resellers New Opportunities
The challenge of silos and vendor lock-in is making communication more fragmented and complex. It’s a pain point sorely felt by the channel, who are struggling to make money in a world where the proportion of business transacted through
- Articles
- 2018.02.01
How resellers can increase their hosted UC margins
Hosted telephony is enjoying a solid period of growth, with uptake in the UK having increased by as much as 24% in just 12 months, according to Cavell Group research. With the market far from saturation point, the future is looking good
- Articles
- 2018.01.18
How to create business value from GDPR
With the General Data Protection Regulation (GDPR) coming into force in May 2018, organisations are currently navigating requirements and putting in place strategies to ensure customer data is protected. Those operating significant
- Articles
- 2017.12.21
The contact centre of Christmas future
Christmas can be the busiest time of year for contact centres, often requiring hiring temporary workers to cope with additional call volumes, while at the same time permanent staff want to take time away from the office. So how can businesses
