• The Contact Centre of Christmas Future

    Milton Keynes - 21st December 2017 - Christmas can be the busiest time of year for contact centres, often requiring hiring temporary workers to cope with additional call volumes, while at the same time permanent staff want to take time away from the office. Furthermore, as we look ahead to 2018 we expect Artificial Intelligence (AI) and machine learning technologies to have a significant impact. This time next year the Christmas contact centre could look significantly different…

  • How you should prepare for the future of machine learning- and AI-based communication

    Milton Keynes - 29th November 2017 - 'Machine learning' and 'artificial intelligence' have been important terms in 2017, and eventually these technologies will have a significant impact on the way enterprises do business and communicate. But what benefits will they really bring to communication, and how can businesses start preparing now so they can reap the benefits more quickly when it arrives?

  • How to pave the way for machine learning- and AI-based communication

    Milton Keynes - 28th November 2017 - Context is everything when it comes to machine-to-human communications. How can you prepare to make the most of recent advances in machine learning and AI?

  • Improve Customer Comms by Connecting to CRM to Provide Context

    Milton Keynes - 23rd November 2017 - By connecting communications and CRM systems across the business – sales, marketing, contact centre – we achieve a really effective way to improve the workflows and processes that underpin customer engagements and experiences.

  • Will Contextual Communication Disrupt How Businesses Interact?

    Milton Keynes - 16th October 2017 - Generally UC tools are built in a walled garden, operate in silos, involve annoying plug-ins and don’t work with the UC tools your partners or customers use. What’s unified about that? IPCortex CEO Rob Pickering asks the question in a guest blog at UC Strategies.

  • AI, bots and contextual communication are the future of enterprise communications

    Milton Keynes - 10th October 2017 - How can ITSPs and telcos make use of new innovations around context to add value to their customers? IPCortex CEO Rob Pickering talks to Vanilla+.