CRM Connect makes it easy for IPCortex users to enhance customer interactions both pre and post sale. It enables you to integrate your communications into your key customer systems generating efficiencies and improved customer service through speed of action, as well as applying more intelligence to every customer interaction.
Communicating "in context" is the foundation of excellent customer service. By communicating from within, or augmented by, customer records, with full and timely access to historical or transaction-based information, agents can handle inbound and outbound calls with greater intelligence, resulting in unparalleled customer engagement.
Click to dial increases agent speed and accuracy, and removing context switches by communicating from within the same application as key account information increases efficiency and message delivery. This increases overall agent productivity.
Whether you choose to use CRM Connect for inbound or outbound calls, or both, call handling becomes simple and streamlined. Designed to provide an excellent user experience, use of the plugin is intuitive and provides access to the features that agents really need.
CRM Connect is made available via an Internet browser plugin, with no third party applications to install and broad support for a variety of market leading CRM platforms. Automatic updates simplify the process of system management.
The comprehensive IPCortex API presents the opportunity for deeper integrations with even more systems.
CRM Connect enhances the user experience of Salesforce, Zoho, Freshdesk, Pipedrive, Hubspot, Zendesk, Insightly and Capsule.
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Tell us what you need from your comms, and together with our expert reseller partners we’ll show you how to achieve it easily and affordably.Start a conversation
You may start a text, voice or video chat with our team easily in your web browser without any plugins. Give it a try!
Alternatively, call us on 01908 276650 or send us a message.