64-bit Software

64-bit versions of the IPCortex PABX software is now available. All PABX units running 6.4.9 or higher and running on 64-bit hardware are eligible for 64-bit upgrades.

Warning for High-Availabilty pairs

Extra steps are currently required for a successful migration to 64-bit. Please contact support for advice and planning.

Important note for Hyper-V users

Please note that it is not possible to upgrade PABX units hosted on Hyper-V to 6.4 - which is required to run 64-bit - due to 32-bit kernel issue preventing it from booting. You must redeploy a new VM image, which is now 64-bit by default. They are available from the virtual images page.

Upgrading

Refresh the firmware list and upgrade to the latest version of the IPCortex PABX firmware. (You must be running 6.4.9 or higher, but we recommend the latest release available.)
Go to system > upgrades and select the Select 64-bit upgrades button, then refresh the firmware list again.

Note: if you are running 6.4.9 or higher and no button shows, your hardware or virtual machine is 32-bit only and therefore cannot be upgraded to 64-bit. Please contact your account manager to discuss your options.
Download the latest available firmware for your system, install, and reboot.